About Santelli Lumber
Palmyra, NY - Lyons, NY
About Us
Santelli Lumber is a leader in supplying building materials and services to professional builders and DIY enthusiasts since 1945. We have two store locations in Palmyra and Lyons. Our extensive lumberyard is at the Palmyra location. Santelli Lumber employs trained sales and service professionals to provide one-on-one service to every customer, ensuring an efficient and satisfying experience.
“It is a good place for the serious do-it-yourselfer to come. They like coming to our stores because we have knowledgeable people at the counter that can help them.”
In addition to a vast line of over 40,000 products, we carry hardware, paint, storm doors, windows, cabinets and building materials. We also partner with local contractors to help make their businesses successful, offering one of the largest inventories of wood products in the County. We offer support services including material estimating, product research, special orders and delivery.
Santelli Lumber is also the area leader in the construction of quality custom pole buildings. We’ve been working with farm and homeowners since 1977, planning and constructing pole buildings for a wide range of uses: agriculture, equestrian, light industry, community, garages, workshops and shells for quest houses.
“We’re working to keep the family feel, the personal touch and transparency that keep our customers coming.”
Our Mission
Santelli Lumber is dedicated to being the premier supplier of building materials and services to professional builders, remodelers and, do-it-yourselfers. Our lumberyards and retail stores have professional customer service teams that are well trained, knowledgeable and motivated to help you with your building project; large or small.
Our Core Values
Integrity
Santelli Lumber sets the highest standards and will live up to this commitment in a honorable and ethical manner.
Total Customer Satisfaction
Listening to our customers is the key to forming long-term relationships with them. We do our best to anticipate the needs of all of our customers by keeping our lumberyards and stores fully stocked.
Mutual Trust and Respect
We treat everyone with respect and we know that we have to earn your trust. We do that best through our customer service staff's performance. They will be relentlessly searching for a solution in the shortest time to keep your project on track.
Teamwork
We believe in teamwork and will work together with our customers, vendors, and associates to achieve common goals and mutually beneficial results. Innovation - We think "outside the box" while working to create new products, services and systems to improve our industry.
Passion
We have the drive and internal motivation to better serve our customers and to provide an enjoyable and productive environment for conducting business. We believe we get out of our work what we put into it.
Continuous Improvement of Proficiencies
We are constantly searching for ways to perform as outstanding professionals to keep the relationship with our customers, vendors and associates. Frequent training and expert knowledge is helps us perform beyond their expectations.